Applications are invited from suitably qualified candidates for position of Student Support Officer tenable at the Malawi University of Business and Applied Sciences (MUBAS) in Blantyre.

The Student Support Officer shall be responsible for providing total support services to ODeL students through efficient assessment of their needs for appropriate action and onward referrals and recommendations for ongoing support. S/he shall be responsible to the Head of ODeL Department.

Duties and Responsibilities

a. Providing a frontline support service, in identifying, resolving and referring ODeL student issues 

b. Offering appropriate information, advice and support to students on a range of personal, academic and administrative issues

c. Maintaining appropriate records on student statistics and issues related to learning support

d. Preparing and disseminating information, counselling and guidance resources, workshops and events for students and staff on and offline to enhance distance learning 

e. Developing appropriate and effective ways of communicating with students and staff for effective ODeL delivery

f. Maintaining working knowledge and understanding of ODeL policies, plans, strategies and adhere to student support services standards

g. Research on ODeL emerging issues in support services to inform policy and practice

h. Training academic faculty on ODeL support services including instructional materials inbuilt support and related issues

i. Preparing and merging reports from the ODeL Hub and satellite centres.   

Qualifications  

• A minimum of a Master’s Degree in Education.

• 3 years’ experience in Open, Distance and eLearning. 

• A qualification in ODeL is an added advantage.

Method of Application

Applications together with copies of relevant qualifications and detailed Curriculum Vitae with two traceable referees should be sent by Thursday, 28th March, 2024 to talentsearch@mubas.ac.mw. Applicants should indicate the position applied for in the subject line of their emails.